Terms & Conditions

Pricing and Taxes

All prices in Canadian Dollars. Prices are subject to HST or GST where applicable. Prices may be subject to change without notice. Prices valid through December 31, 2015 (unless otherwise noted)

Terms

Net 30 days on approved credit, interest is charged to all overdue accounts at 2% per month (24% per annum). First time customers will be subject to a 50% deposit, balance C.O.D. We accept MasterCard, Visa, Debit, cash or Cheque.

Cancellations

Orders placed are considered firm. Should an order cancellation occur, all costs incurred to date will be charged.

Artwork

Good quality black and white Camera Ready art is required. Photocopies, business cards, letterheads, coloured layouts, etc., will be subject to clean up charges of $50.00 (c) per hour.

Computer Graphics

Our art department uses CorelDraw (x6). Artwork may be sent on disk or via e-mail in the following formats: CorelDraw (.cdr), Adobe Illustrator (.ai or .eps), or High Resolution Black & White (no grayscale) Tiff file (600 dpi or greater). Files must be readable on an IBM PC. All fonts must be converted to curves (paths, outlines). We will not accept responsibility for incorrect font substitution and cannot install outside client fonts on our systems.

Samples

Sample products will be shipped at end column pricing. Prototype samples will incur set up charges as well as product costs, using normal production times.

Production Time

Normal production for awards is 5-7 working days from approval of artwork or sample (subject to Inventory availability). Production time for promotional products varies by manufacturer.

Rush Orders

We will make every effort to accommodate your rush order if possible. Please contact us for assistance. All additional costs incurred to expedite your request will be billed.

Trademarks, Copyrights, Registration Marks

All liability for the proper use of logos or trademarks rest with the customer. We assume no liability for trademark or copyright disputes. We reserve the right to photograph or show as samples, any item produced by us, without any liability as to trademark or artwork rights. All logos shown on this site are for display purposes only. No endorsement of products should be implied.

Guarantee

Defects in materials and workmanship will be corrected without charge.

Return Policy

All merchandise should be inspected upon receipt. Damages incurred during shipping must be claimed directly with the courier. ALL returns to our plant must be authorized by a Customer Service Representative. Returns must be made within 14 days after receipt.

Over And Under Runs

Some production methods dictate that + or - 5% of order constitutes a complete shipment.

Shipping

All shipments are FOB St. Thomas, Ontario.
Orders are shipped prepaid, with shipping charges added to the invoice.
Air shipments must be confirmed in writing.
Collect or 3rd Party Shipments are subject to $8.00 Handling Fee. Accurate “Bill To” information required to avoid Chargebacks.
Distributor responsible for all Chargebacks.
$15.00 Fee will apply